Advice, accompanying and Kioskemploi guarantee
Installation of the software solution
The project happens in 3 stages
1/ Audit and setting
As soon as a project has been confirmed, a team is put together with a dedicated Project Leader. This person will be your reference throughout the installation of the recruitment solution.
Equipping your business with a recruitment solution means making your HR department more efficient and of higher quality. But in order to make it successful we need to understand your methods of operation and challenges. Then we will choose the most adapted dashboard and functions for your needs. We provide you with precise examples and case studies which allow you to model your software and make the best choices. Our graphic designers and creators will also participate in order to suggest the best design for your employment website.
2/ Implementation and tests
The application of the solution is done over the course of a couple of weeks. Starting from the first weeks of a project, you will have pre-production access allowing you to follow the building of the site and to intervene ahead of time if changes are needed. Test scenarios will ensure the solution works according to your needs.
3/ Training and optimization
Training will be carried out at your offices in small groups of 4 to 8 people, allowing Gestmax users to be efficient and make the most out of the solution. Kioskemploi is a training organism and most of the sessions are built to measure according to users’ needs and expectations. Advanced modules are offered for supervisors allowing them to try their hand at personalising the solution, managing access rights and even building the statistical queries.
Daily client interaction
During the period of use, you will be assigned a customer service manager or project leader for whenever a technical or functional development is needed.
1/ User support
We will continue to give you practical information to make the most out of Gestmax, such as:
A monthly newsletter that allows us to explain user practices
A Practical guide on software updates
An Annual user breakfast to announce trends and future developments
2/ Technical and functional support
All GestMax users have access to a customer support service, Monday to Friday from 9am to 6pm. This can be used to find out information or report an incident, request that are treated immediately via a ticketing system. In cases of significant trouble, a special procedure may be undertaken to allow you to obtain immediate assistance from an engineer.
Your partnering with us allows you to benefit from the entirety of Gestmax upgrades and improvements, free of charge. At least two updated versions will be offered to you every year.